To enjoy your Feel-Alive socks for a long time, please always follow these care and washing instructions:

• Turn the socks inside out before washing
• If possible, place the socks in a separate laundry net
• Wash with like colors
• Wash socks at a maximum of 40°C, preferably 30°C
• Do not use fabric softener, bleach, chlorine or other chemicals
• Do not tumble dry
• Do not iron

The formation of pilling or lint on clothing can occur where there is the greatest friction. This can often be the case in the lower foot area when wearing closed shoes. However, pilling in no way impairs the functionality of the material. It is not a sign of poor quality, but rather is related to the fabric's composition.

Our tip:

Specialist retailers offer numerous tools to help with pilling removal. However, careful handling of our items can also significantly contribute to maintaining their quality and longevity.

Therefore, always follow the following care and washing instructions:

• Our socks may only be washed at 40 degrees
• Always turn the socks inside out
• If you have one, place the socks in a laundry net. This way, you'll never lose a sock again.
• Please do not use fabric softener.
• Please do not put the socks in the dryer.
• Regular foot and hand care can prevent thread pulls and unwanted holes

Drying rubber can cause fabrics to stretch and prematurely deteriorate. This is especially true for synthetic fibers. Socks with a much higher cotton content, or those made from 100% cotton, are much more durable and can therefore be put in the dryer.

Since our socks are mostly made of nylon and polyester, we do not recommend putting our socks in the dryer.

Our socks are made of 68% polyamide, 29% polyester and 3% elastane.

Unfortunately, for technical reasons, manually adding products after you've placed your order is no longer possible. You can either cancel your order within 60 minutes of placing it or place another order with your additional product. In this case, a refund of the shipping costs for your second order is unfortunately not possible.

We're sorry you want to cancel your order. No problem. Please contact us using the contact form and be sure to provide us with the order number of the order you wish to cancel. This is the only way we can ensure a quick and smooth cancellation process.

Please note that orders that have already been processed by our logistics department can no longer be canceled.

Do you need an invoice for your order for your accounting purposes? No problem. If you created a free customer account with your first order, you'll find all invoices for your orders under the "Orders" section of your account.

To do so, log in to "My Account" with your personal login details and then click on the "Orders" tab. There, in addition to a list of all your orders, you'll also find the option to download and save the invoice as a PDF file.

If you don't have a customer account yet, you will have received your invoice from us via email along with your order confirmation and the shipment of your order. Please check your email inbox and, if applicable, your spam and junk mail folders.

Still can't find the invoice?

Please send us an inquiry via the contact form, stating your order number.

Purchases on account are processed through our payment provider Klarna (Sofort GmbH). Therefore, we unfortunately have no influence on the availability of this payment option. There may be various reasons why payment by invoice is not possible. Before you can pay for an order, Klarna performs various verifications (identity and credit checks) in the background.

During this test, three main things are checked:

• Your previous orders via Klarna
• The amount of your desired order
• Information available from a credit agency

If the results of this check do not meet Klarna's internal guidelines, the desired payment method cannot be approved. A combination of various other factors may also prevent your order from being completed.

If you are unable to place your order by invoice, we recommend that you choose another payment method.

If you have chosen to pay by invoice, the invoice amount must be paid to our payment provider Klarna (Sofort GmbH). You will automatically receive the invoice from Klarna via email within a few hours of placing your order.

Please only use the bank details provided by Klarna and the specified purpose of payment, otherwise your payment may not be allocated and you may incur additional costs. Transfers to our direct company account cannot be processed.

If you don't find an invoice in your inbox within 24 hours, please also check your spam or junk mail folder. If you can't find the Klarna invoice there either, please contact us using the contact form and include your order number.

If you have chosen to pay by invoice through Klarna, you will receive a PDF invoice directly from Klarna via email within a few hours of placing your order. If you don't find it in your inbox, please also check your spam and junk mail folders. If you don't find an invoice from Klarna there either, please contact us using the contact form, stating your order number.

We ship our goods to the following countries:

AUSTRIA:

for product value up to € 99,--> shipping costs: € 4,-

for product value from € 100,--> shipping free

EU = Germany, Belgium, Netherlands and Sweden:

for product value up to € 99,--> shipping costs: € 10,-

for product value from € 100,--> shipping costs: € 5,-

If there is anything wrong with your delivery, you can return your order to us within 14 days without any problems.

You'll find a return slip in your account. Please fill it out completely and then return your unwanted products to us with sufficient postage.

We generally ship orders received before 12 noon on weekdays the same day. However, in cases of high order volume, the goods may not be shipped until the next business day.

We ship exclusively with premium shipping providers, but due to high shipping volumes, we cannot always guarantee that your delivery will arrive within 4-5 business days.

We have generally optimized our shipping for Germany, Austria and EU countries so that short shipping times are possible.

The corresponding shipping costs will be displayed in the shopping cart and at checkout before you complete your order.

If you do not receive your delivery on time, we sincerely apologize. Due to the high shipping volumes with all service providers, delivery times may currently be longer than usual.

If you don't receive a shipment, please check your order tracking link to see where your delivery is currently located, or whether it has already been left for you at a pickup location or with a neighbor. Please also check your mailbox to see if a notification card from the delivery service has been posted there.

None of this applies?

Then please send us an inquiry via the contact form, including your order number from our shop. This will allow us to quickly and effectively investigate the location of your delivery.

Please understand that inquiries regarding package clarification can unfortunately take some time. We cannot arrange a replacement delivery until the whereabouts of your order have been fully clarified. A package clarification can usually take up to 30 business days.

Unfortunately this is not possible.

If you don't like one of our items, you have the option of returning it to us within 14 days of delivery. Please be sure to use the return slip you received via email with your order.

If you don't like a product or it doesn't fit, you are welcome to return it to us within the 14-day cancellation period. The cancellation period begins as soon as you receive the delivery from us.

I meet all the requirements, so how exactly does it work?

Please use our return slip, which is stored in your account, and send it by email to support@neuro-feeling.com. If you can no longer find the return slip, please let us know your order number so we can resend you the modified return slip.

On the return slip, you can then choose whether you would like an exchange for a different size or type, or a refund. Please be sure to check the appropriate box.

Already opened Aura Sprays are excluded from the 14-day return period.

Important NOTE:

Please note that an exchange for a completely different item is unfortunately not possible, and a refund may be issued due to unavailability despite your choice of exchange. According to our terms and conditions, return shipping costs are your responsibility and are non-refundable.

If you don't like one of our items, you have the option to return it to us within 14 days of delivery. Please be sure to use the return slip you received via email with your order. This does not apply to opened Aura Sprays.

We typically process returns within 3-4 business days of receipt. Please understand that some returns unfortunately take longer to arrive in the mail, which may increase processing times accordingly.

Logsta GmbH
c/o NeuroFeeling GmbH
Am Campus 2 / Object Beta 6C
2431 Enzersdorf an der Fischa